S2S — Settings

Messages are handled in your portal

To protect your privacy, all messages from your case manager and readers stay inside Streets2Schools. Email and text are used only to let you know there's something new to read — they never contain message content.

Open Messages 3 new

Client Notification Preferences

Choose how you'd like to be nudged. These notifications never include message content — they just tell you to log in. You can turn off any channel below.

A typical notification reads: "You have a new message — log in to read it." No names, case details, or message text are ever sent by email or SMS.

Reminders

Email reminders

A nudge by email to log in for session and assignment reminders

Text reminders

A content-less SMS nudge to log in (Reply STOP to opt out)

Alerts

Phone alerts

An automated voice call asking you to log in for urgent items

Email alerts

A nudge by email to log in for compliance and account items

Text alerts

A content-less SMS nudge to log in for compliance and account items

Notification Cadence

✓ Confirmed — S2S

Choose how often you hear about non-urgent updates. Anything urgent always reaches you straight away.

Immediate Default

Each update reaches you as it happens.

Daily digest

Once a day at 8:00 AM your local time — new coursework, general announcements, new documents or resources, and informational reminders.

Weekly digest

Every Monday at 8:00 AM your local time — upcoming classes and lane changes, outstanding coursework, outstanding payments, recent announcements, upcoming deadlines, and upcoming holidays or closures.

These always reach you immediately, whichever option you pick

Class reminders Class cancellations or schedule changes Missed class notifications Attendance warnings Payment failures or past-due notices Upcoming program termination or compliance warnings Messages from staff Account security notifications

Compliance, attendance, payment, scheduling and security messages are never batched — that is why they are shown here as fixed rather than as things to switch off.

Quiet hours — 10:00 PM to 7:00 AM your local time

Non-critical notifications are held until 7:00 AM. Critical compliance and security notifications still come through — for example a same-day class cancellation, an imminent class reminder, an account security alert, or a time-sensitive compliance action.

⚑ PENDING — two things the document leaves open. It calls these the default quiet hours without saying whether a client may change them. And it lists class reminders as always-immediate while also saying only imminent reminders pierce quiet hours — so a reminder at 11 PM for a class three days out has no defined behaviour. S2S to set the “imminent” threshold.

Contact Information

Keep your contact details current so we can reach you.

Verified

Cell Phone

Voice Phone

Notes

⚑

Changing your email requires re-verification

⚡ Pending S2S

If you update the email above, the new address is marked unverified and must be re-verified before it re-syncs to the CRM (unverified emails break the HubSpot sync). The verification method — link vs. one-time code, expiry window, and resend throttling — is the same S2S dev detail still pending on the registration screen. Placeholder action shown below.

Changes sync to the CRM and your case manager's record.