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I need help with my intake form — the photo upload isn't working...
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StaffMaria Rodriguez
Student • Account #AC-7823 • Last active 2 min ago
Hi, I need help with my intake form. When I try to upload my photo ID, the page just shows a spinner and nothing happens. I've tried on both my phone and my laptop.
Today at 10:32 AM
Hi Maria! I can help with that. Could you tell me what file format your photo is in? We accept JPG, PNG, and PDF files up to 5MB.
Today at 10:35 AM • Read
It's a HEIC file from my iPhone. Is that supported? I tried converting it but I'm not sure how.
Today at 10:41 AM